Complaints

Complaints

Our complaints policy

We are committed to providing a high-quality legal service to all our clients.  When something goes wrong, we need you to tell us about it.  This will help us to improve our standards.

If you have a complaint, please contact us with the details. We have ten working days to consider your complaint.

What will happen next?

We will send you an email acknowledging receipt of your complaint within three days of receiving it.

We will then investigate your complaint.

We will write to you within 10 days of receiving your request confirming our final position on your complaint and explaining our reasons.

If you are still not satisfied, you can then choose to close your account with us and request a refund for any outstanding hosting charges under our terms and conditions.

Reporting abuse

If you suspect any of our services are being abused, you may submit a ticket or email us at Abuse email address